1. Can I request a custom design?
Absolutely! Crafty Southern Grl specializes in custom designs. You can message us with your ideas or inspiration, and we’ll work together to bring your vision to life. A digital mockup will be provided before final production. Email: [email protected]
2. How long does it take to receive my order?
Processing times vary depending on the item.
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Custom T-shirts: Typically 5–7 business days before ship out.
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Graduation stoles: Typically 2.5 weeks before ship out.
Rush orders may be available for an additional fee. Please contact us before placing your order.3. Do you offer local pickup?No
4. Do you accept returns or exchanges?Because all of our items are custom-made, returns, refunds and exchanges are not accepted. However, if there is an issue with your order, please contact us within 48 hours of delivery so we can make it right.
5. How can I contact you?
You can reach us by email at [email protected] or through our website’s contact form. We aim to respond to all messages within 48 hours.
6. Will I see a proof before production?
Yes! For all personalized or custom items (grad stoles, custom sweatshirts/shirts), we provide a digital mockup for your approval before production begins. You are allowed to make up to 3 revisions. Payment must be made to receive mockup.